If you have ever moved, you know the stress of finding new homes for things that you had in the perfect spot in your old place. We just moved at the end of January into our new house. I did not realize it would take me so long to be able to say that I had fully unpacked but it did. Now here we are 90 days in. And we have a huge pile of broken things. Now, I normally do not make a big stink about things. I very much believe people get what is coming to them, however, the movers were beyond rude and were not carefully packing our items. Our reclining couch is now separating on one side and we have a pile of broken items.
So we put in a claim. Almost $5,000 of damage. They send us back our settlement offer. They offer to give us back $645. Seriously? They say that our couch must have been already broken. No it wasn't. I am afraid we are going to have to go to court. I will be calling them on Monday with a long list of what they are screwing up. An item disappeared new in box. They are claiming it is not their fault. Well they labeled it and it didn't get here. So......who's fault is it? It was noted on the delivery paperwork that it was missing.
So here is my plan. I have printed out their 'summary offer'. 5 lines say pay at full amount but no amount is on the line. That is a little bit that they were trying to not give us. But, our couch when we lived up in Illinois had a warranty on it. They would have fixed it. All we want is it fixed or replaced. We even found a place selling a similar couch for less than what we paid for this one. I am going to go line by line. Missing cords do count as damage I can't use it if the cord is missing. I have no problem putting all of this stuff in storage and bringing it all to court. No problem at all.
I think that these companies should have a little more respect for people who have been wronged by shotty workmanship. Seriously. It is not acceptable. Have you ever moved and had an issue getting broken items replaced? What did you do?
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